Claim - Refund - Return

πŸ’³ Refund terms & conditions

You will be refunded within the next 7 days after we receive your product back. During busy periods like the Christmas gift return period, our logistics platform receives thousands of items every day…

Gwen
Updated 2 months ago by Gwen

❗️My product has arrived broken

Have you received a broken/damaged item? πŸ™Š OUPSY πŸ™Š We try our best in order to protect the product so they arrive in perfect condition but accidents during transit can happen. In this case, contact c…

Gwen
Updated 2 months ago by Gwen

πŸ›οΈ Returns and refunds in a store

A purchase made on the website can be returned in a CabaΓ―a store within 14 days for an exchange or refund. Refunds or exchanges will be made after an inspection of the products, which must be complet…

Gwen
Updated 2 months ago by Gwen

πŸŽ’ Warranty conditions for our backpacks

We have designed our backpacks to be everyday companions. They will be with you you from day to day until you decide to pass on to your children! (if you want some... they can make a lot of noise, th…

Gwen
Updated 2 months ago by Gwen

πŸŽ’ How to apply the guarantee if you've purchased the good in a CabaΓ―a store?

You have bought one of our great bags in one of our shops and you have a problem. Here are the steps to follow: 1. Make sure the problem is covered by our warranty conditions. 2. Bring your proof of…

Gwen
Updated 2 months ago by Gwen

πŸŽ’ How to apply the guarantee for a purchase made on our website?

You are experiencing an issue with a bag you've purchased on our website? Here are the steps to follow: 1. Make sure the problem is covered by our warranty conditions. 2. Contact our customer care de…

Gwen
Updated 2 months ago by Gwen

πŸŽ’ How to apply the warranty after a purchase made through a retailer?

You have bought one of our great bags from one of our retailers and you have a problem? Here are the steps to follow: 1. Make sure that the problem is covered by our warranty conditions. 2. Bring you…

Gwen
Updated 2 months ago by Gwen

Contact customer support