Shipping and shipping costs

🌎  Shipping costs

✨ Here is a little summary of our shipping costs, in France and abroad ✨ Delivery in France πŸ‡«πŸ‡· Under 40 euros : - Colissimo (delivery in 3 working days) β†’ 4,90 euros - Delivery in a collection point…

Gwen
Updated 2 days ago by Gwen

πŸ•’ Delivery times

Once your parcel has been given to the carrier you've selected, you can expect the timescales below: ⇩⇩⇩ COLISSIMO (FRANCE) DELIVERY WITHIN 3 WORKING DAYS (It is always takes a little more times duri…

Gwen
Updated 3 hours ago by Gwen

πŸ’΅ You've paid customs fees

You didn't order from France and you've paid some customs fees! πŸ˜₯ No worries! You simply have to contact our customer care department and provide us with your invoice! We will refund you the VAT as s…

Gwen
Updated 3 hours ago by Gwen

😭 There is a delay with my order

There is a delay with your order? Case 1: A little delay, especially during Black Friday or Christmas times can be expected. The delivery services are a bit overwhelmed but make sure they do their be…

Gwen
Updated 3 hours ago by Gwen

πŸ€” My order is "in preparation" for more than 3 days πŸ€”

πŸš€ We are committed to getting your order to you within 3 working days πŸš€ However, it is possible that your tracking number will stay with the status "in preparation" which is the 1st step of our shipp…

Gwen
Updated 3 hours ago by Gwen

πŸ’ΌΒ  Not at home to receive your order?

Oh no! Your order is shipped, you dream is about to become reality but you won't be home to receive it? Don't worry! The postman will come back the next working day! Not home for a week? No problem,…

Gwen
Updated 3 hours ago by Gwen

πŸ™ˆ My order is marked as delivered, but I haven't received anything!

Your postman only brings you bills and no sign of your parcel? 🀯 Rrrr! 🀯 Several explanations and solutions: Sometimes shipping companies are showing parcels as delivered but the delivery takes place…

Gwen
Updated 3 hours ago by Gwen

πŸŽ„ Christmas delivery times πŸŽ„

We take a little more time to prepare your order over the Christmas period. Your order may appear as "Not processed", this means that it is being prepared in our warehouse. ⚠️ This status can be like…

Gwen
Updated 3 hours ago by Gwen

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