Shipping and shipping costs
🕒 Delivery times
🚛 Where is my parcel ?
💵 You've paid customs fees
😭 There is a delay with my order
🤔 My order is "in preparation" for more than 3 days 🤔
💼 Not at home to receive your order?
🙈 My order is marked as delivered, but I haven't received anything!
🎄 Christmas delivery times 🎄
Claim - Refund - Return
💳 Refund terms & conditions
❗️My product has arrived broken
🛍️ Returns and refunds in a store
🎒 Warranty conditions for our backpacks
🎒 How to apply the guarantee if you've purchased the good in a Cabaïa store?
🎒 How to apply the guarantee for a purchase made on our website?
🎒 How to apply the warranty after a purchase made through a retailer?
Frequently asked questions
⚙ Is my data safe?
🧦 All about the socks bar 🧦
🌴 Where are our shops and pop-up stores this year?
🤯 Is having a magnet on your head a big deal?
📱 Where do I add a promo code on the mobile website?
🐑 What does "ethical" wool means?
💻 Does my computer fit in the bags?
🌴 All about the flip-flop beach 🌴
Everything you need to know about the beanies bar ✨
🛒 How do I get my invoice?
✈️ Can I take the duffle bag with me on a plane?
👩🏼 🦲 Hats in size 1-4 Year old?
💳 🚫 I can't pay!
🧶 What material are our hats/bobbles/scarves/snoods made of?
Sustainability and Ethic
🍀 Are items purchased at a clearance sale guaranteed? 🍀
🤓 Which size backpacks for school? 🤓
❓ Restocking times ❓
♻ What happens to our defective bags? ♻
Using and maintaining our products
👛 Use and maintenance of wallets 👛
👜 Use and maintenance of the nano bag 👜
💻 Use and care of the computer bag 💻
🏖 Use and care of beach towels
🎒 Use and care of our backpacks
🧦 How to use and how to take care of our socks?
Manage my order
🔧 Cancel or amend my order
🏠 I have entered the wrong address!
📦🧦 How to place an order
🙉 Delete an item from my basket
Updated by Gwen
Your order is shipped, you dream is about to become reality but you won't be home to receive it?
The postman will come back the next working day!
Not home for a week? No problem, the postman will drop the parcel to your nearest collection point!
👉🏼 You will be informed by email each time there is an update regarding your order! 👌🏻