Shipping and shipping costs
π Delivery times
πΒ Where is my parcel ?
π΅ You've paid customs fees
π There is a delay with my order
π€ My order is "in preparation" for more than 3 days π€
πΌΒ Not at home to receive your order?
π My order is marked as delivered, but I haven't received anything!
π Christmas delivery times π
Claim - Refund - Return
π³ Refund terms & conditions
βοΈMy product has arrived broken
ποΈ Returns and refunds in a store
π Warranty conditions for our backpacks
π How to apply the guarantee if you've purchased the good in a CabaΓ―a store?
π How to apply the guarantee for a purchase made on our website?
π How to apply the warranty after a purchase made through a retailer?
Frequently asked questions
β Is my data safe?
π§¦Β All about the socks bar π§¦
π΄ Where are our shops and pop-up stores this year?
π€―Β Is having a magnet on your head a big deal?
π± Where do I add a promo code on the mobile website?
πΒ What does "ethical" wool means?
π»Β Does my computer fit in the bags?
π΄Β All about the flip-flop beach π΄
Everything you need to know about the beanies bar β¨
π How do I get my invoice?
βοΈΒ Can I take the duffle bag with me on a plane?
π©πΌ 𦲠Hats in size 1-4 Year old?
π³ π« I can't pay!
π§ΆΒ What material are our hats/bobbles/scarves/snoods made of?
Sustainability and Ethic
π Are items purchased at a clearance sale guaranteed? π
π€ Which size backpacks for school? π€
β Restocking times β
β» What happens to our defective bags? β»
Using and maintaining our products
π Use and maintenance of wallets π
π Use and maintenance of the nano bag π
π» Use and care of the computer bag π»
π Use and care of beach towels
π Use and care of our backpacks
𧦠How to use and how to take care of our socks?
Manage my order
π§ Cancel or amend my order
π Β I have entered the wrong address!
π¦π§¦ How to place an order
π Delete an item from my basket
Your account
- All Categories
- Shipping and shipping costs
- πΌΒ Not at home to receive your order?
πΌΒ Not at home to receive your order?
Updated
by Gwen
Oh no!
Your order is shipped, you dream is about to become reality but you won't be home to receive it?
Don't worry!
The postman will come back the next working day!Β
Not home for a week? No problem, the postman will drop the parcel to your nearest collection point!
ππΌΒ You will be informed by email each time there is an update regarding your order!Β ππ»
