🕒 Delivery times

🚛  Where is my parcel ?

💵 You've paid customs fees

😭 There is a delay with my order

🤔 My order is "in preparation" for more than 3 days 🤔

💼  Not at home to receive your order?

🙈 My order is marked as delivered, but I haven't received anything!

🎄 Christmas delivery times 🎄

💳 Refund terms & conditions

❗️My product has arrived broken

🛍️ Returns and refunds in a store

🎒 Warranty conditions for our backpacks

🎒 How to apply the guarantee if you've purchased the good in a Cabaïa store?

🎒 How to apply the guarantee for a purchase made on our website?

🎒 How to apply the warranty after a purchase made through a retailer?

⚙ Is my data safe?

🧦  All about the socks bar 🧦

🌴 Where are our shops and pop-up stores this year?

🤯  Is having a magnet on your head a big deal?

📱 Where do I add a promo code on the mobile website?

🐑  What does "ethical" wool means?

💻  Does my computer fit in the bags?

🌴  All about the flip-flop beach 🌴

Everything you need to know about the beanies bar ✨

🛒 How do I get my invoice?

✈️  Can I take the duffle bag with me on a plane?

👩🏼 🦲 Hats in size 1-4 Year old?

💳 🚫 I can't pay!

🧶  What material are our hats/bobbles/scarves/snoods made of?

Sustainability and Ethic

🍀 Are items purchased at a clearance sale guaranteed? 🍀

🤓 Which size backpacks for school? 🤓

❓ Restocking times ❓

♻ What happens to our defective bags? ♻

👛 Use and maintenance of wallets 👛

👜 Use and maintenance of the nano bag 👜

💻 Use and care of the computer bag 💻

🏖 Use and care of beach towels

🎒 Use and care of our backpacks

🧦 How to use and how to take care of our socks?

🔧 Cancel or amend my order

🏠  I have entered the wrong address!

📦🧦 How to place an order

🙉 Delete an item from my basket