πŸ•’ Delivery times

Gwen Updated by Gwen

Once your parcel has been given to the carrier you've selected, you can expect the timescales below:Β 

⇩⇩⇩

COLISSIMOΒ 

(FRANCE)

DELIVERY WITHIN 3 WORKING DAYS

(It is always takes a little more times during holidays and Christmas period)

Β 

CHRONOPOST EXPRESS

(FRANCE)

DELIVERY WITHIN 24 HOURSΒ IF ORDERED BEFORE 1PM

(Otherwise, 48 hours)

Β 

CHRONOPOST INTERNATIONAL

(EUROPE - APART FROM SWITZERLAND)

DELIVERY WITHIN 3 WORKING DAYSΒ 

Β 

COLISSIMO INTERNATIONAL

(SWITZERLAND)

DELIVERY WITHIN 5 WORKING DAYS

Β 

If you don't hear about your parcel after the expected time of delivery you can wait for another working day and then:Β 

1. Check your tracking details through the confirmation of shipping email or through your account (if you've created one).

2. If your parcel seems to be blocked for more than 2 working days you can get in touch with our customer care department in order to sort this out!

Don't forget to provide us with your order number!

⚠️ Deliveries may take a little longer given the pandemic situation.  

⚠️ The implementation of Brexit is slowing down the deliveries

⚠️ Customs clearance are taking a little longer due to the sanitary protocols.

⚠️ Deliveries are taking more time over the the Black Friday or Christmas period.

How did we do?

🌎  Shipping costs

πŸ’΅ You've paid customs fees

Contact customer support