Shipping and shipping costs
🕒 Delivery times
🚛 Where is my parcel ?
💵 You've paid customs fees
😭 There is a delay with my order
🤔 My order is "in preparation" for more than 3 days 🤔
💼 Not at home to receive your order?
🙈 My order is marked as delivered, but I haven't received anything!
🎄 Christmas delivery times 🎄
Claim - Refund - Return
💳 Refund terms & conditions
❗️My product has arrived broken
🛍️ Returns and refunds in a store
🎒 Warranty conditions for our backpacks
🎒 How to apply the guarantee if you've purchased the good in a Cabaïa store?
🎒 How to apply the guarantee for a purchase made on our website?
🎒 How to apply the warranty after a purchase made through a retailer?
Frequently asked questions
⚙ Is my data safe?
🧦 All about the socks bar 🧦
🌴 Where are our shops and pop-up stores this year?
🤯 Is having a magnet on your head a big deal?
📱 Where do I add a promo code on the mobile website?
🐑 What does "ethical" wool means?
💻 Does my computer fit in the bags?
🌴 All about the flip-flop beach 🌴
Everything you need to know about the beanies bar ✨
🛒 How do I get my invoice?
✈️ Can I take the duffle bag with me on a plane?
👩🏼 🦲 Hats in size 1-4 Year old?
💳 🚫 I can't pay!
🧶 What material are our hats/bobbles/scarves/snoods made of?
Sustainability and Ethic
🍀 Are items purchased at a clearance sale guaranteed? 🍀
🤓 Which size backpacks for school? 🤓
♻ What happens to our defective bags? ♻
Using and maintaining our products
👛 Use and maintenance of wallets 👛
💻 Use and care of the computer bag 💻
🏖 Use and care of beach towels
🎒 Use and care of our backpacks
🧦 How to use and how to take care of our socks?
Manage my order
🔧 Cancel or amend my order
🏠 I have entered the wrong address!
📦🧦 How to place an order
🙉 Delete an item from my basket
Updated by Synthia
At Cabaïa, we really hate waste! Most of our defective bags are refurbished and sold during special sales on our site. Offers vary depending on the defect, but we usually offer up to 60% off. Some bags are also donated to charity!
We do not have our own repair shop. We have a partnership with Green Wolf, a French independent company specialized in textile repair.
To explain the process, once we have 200 defective bags, we send them to Green Wolf to be repaired (when possible).
The reason we don't repair bags on a case-by-case basis is because repairing a bag takes time. We count for example many teachers among our customers. We can't deprive them of their work tool during the whole process of sending and repairing their defective bag!
We prefer to offer the possibility for our customers to get a new bag as soon as possible, and then repackage the bags to put them back on sale during special operations! 😊