Shipping and shipping costs
🕒 Delivery times
💵 You've paid customs fees
😭 There is a delay with my order
🤔 My order is "in preparation" for more than 3 days 🤔
💼 Not at home to receive your order?
🙈 My order is marked as delivered, but I haven't received anything!
🎄 Christmas delivery times 🎄
Claim - Refund - Return
💳 Refund terms & conditions
❗️My product has arrived broken
🛍️ Returns and refunds in a store
🎒 Warranty conditions for our backpacks
🎒 How to apply the guarantee if you've purchased the good in a Cabaïa store?
🎒 How to apply the guarantee for a purchase made on our website?
🎒 How to apply the warranty after a purchase made through a retailer?
Frequently asked questions
⚙ Is my data safe?
😷 Are the masks effective against the new virus variants?
😷 👦🏼 Do you make masks for children?
🧦 All about the socks bar 🧦
🌴 Where are our shops and pop-up stores this year?
🤯 Is having a magnet on your head a big deal?
📱 Where do I add a promo code on the mobile website?
🐑 What does "ethical" wool means?
💻 Does my computer fit in the bags?
🌴 All about the flip-flop beach 🌴
Everything you need to know about the beanies bar ✨
🛒 How do I get my invoice?
✈️ Can I take the duffle bag with me on a plane?
👩🏼 🦲 Hats in size 1-4 Year old?
💳 🚫 I can't pay!
🧶 What material are our hats/bobbles/scarves/snoods made of?
👶🏻 How do you make babies?
Sustainability and Ethic
🤓 Which size backpacks for school? 🤓
Using and maintaining our products
🏖 Use and care of beach towels
🎒 Use and care of our backpacks
🧦 How to use and how to take care of our socks?
Manage my order
🔧 Cancel or amend my order
🏠 I have entered the wrong address!
📦🧦 How to place an order
🙉 Delete an item from my basket
Updated by Gwen
You have bought one of our great bags in one of our shops and you have a problem.
Here are the steps to follow:
1. Make sure the problem is covered by our warranty conditions.
2. Bring your proof of purchase as well as the product to the store so they can inspect the product and trigger a warranty procedure if needed!
Note: This only applies to purchases made in a Cabaïa store or in a Cabaïa pop-up store.