Shipping and shipping costs
🕒 Delivery times
🚛 Where is my parcel ?
💵 You've paid customs fees
😭 There is a delay with my order
🤔 My order is "in preparation" for more than 3 days 🤔
💼 Not at home to receive your order?
🙈 My order is marked as delivered, but I haven't received anything!
🎄 Christmas delivery times 🎄
Claim - Refund - Return
💳 Refund terms & conditions
❗️My product has arrived broken
🛍️ Returns and refunds in a store
🎒 Warranty conditions for our backpacks
🎒 How to apply the guarantee if you've purchased the good in a Cabaïa store?
🎒 How to apply the guarantee for a purchase made on our website?
🎒 How to apply the warranty after a purchase made through a retailer?
Frequently asked questions
⚙ Is my data safe?
🧦 All about the socks bar 🧦
🌴 Where are our shops and pop-up stores this year?
🤯 Is having a magnet on your head a big deal?
📱 Where do I add a promo code on the mobile website?
🐑 What does "ethical" wool means?
💻 Does my computer fit in the bags?
🌴 All about the flip-flop beach 🌴
Everything you need to know about the beanies bar ✨
🛒 How do I get my invoice?
✈️ Can I take the duffle bag with me on a plane?
👩🏼 🦲 Hats in size 1-4 Year old?
💳 🚫 I can't pay!
🧶 What material are our hats/bobbles/scarves/snoods made of?
Sustainability and Ethic
🍀 Are items purchased at a clearance sale guaranteed? 🍀
🤓 Which size backpacks for school? 🤓
❓ Restocking times ❓
♻ What happens to our defective bags? ♻
Using and maintaining our products
👛 Use and maintenance of wallets 👛
👜 Use and maintenance of the nano bag 👜
💻 Use and care of the computer bag 💻
🏖 Use and care of beach towels
🎒 Use and care of our backpacks
🧦 How to use and how to take care of our socks?
Manage my order
🔧 Cancel or amend my order
🏠 I have entered the wrong address!
📦🧦 How to place an order
🙉 Delete an item from my basket
Updated by Gwen
It is not yet possible for our customers to modify or cancel their order after it's been validated
👉🏼 But we are working on it! 👈🏼
For now, you'll have to get in touch with our customer care department in order to modify your order if it has not been shipped yet!
⚠️ We cannot exchange products in your order for more expensive items!